Conflict or Dispute: Deploy the Right Resolution Process

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Transforming Conflict

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DIAGNOSTIC: CONFLICT OR DISPUTE?

Identify Your Team's Challenge and Find Your Solution

You're dealing with a serious workplace issue, but choosing the wrong intervention wastes time and money, and often the problem resurfaces even worse. This happens when leaders treat entrenched Conflict (broken trust, negative feelings) like a simple Dispute (disagreement over facts or decisions).

Answer the five questions below to identify which you're facing and what actually works.

Conflict-or-Dispute-Diagnostic (1)_edite

How do the involved parties talk about each other?*

They disagree on the right approach or decision, but they assume the other person is trying to do their job well

They question whether the other person is acting in good faith, or attribute bad motives to the other's actions

What's preventing them from resolving this on their own?*

Disagreement over a specific fact, resource, deadline, or how to interpret a policy

Strong negative feelings (anger, resentment, frustration) and emotional reactions to each other

What are you observing in your workplace right now?*

Missed deadlines on a specific project, or the involved people are a little less productive than usual (Contained Impact)

People calling in sick more often, talent talking about leaving, complaints reaching senior leadership, or concerns about legal/HR escalation (Spreading Impact)

Is this the first incident, or part of a pattern?*

This is a one-time incident triggered by a specific new decision or event

This is a recurring pattern; these tensions or behaviours keep showing in this team up over time

What are you looking to do to help your team in trouble?*

Help two people reach an agreement on this specific issue so they can move forward

Change how team members treat each other and restore a baseline of professional respect and trust

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Let conflict be the catalyst.

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