ProActive ReSolutions is an international consultancy with companies in Canada, the USA, and Australia. Your information may be handled by one or more of these entities depending on your location and the services you request.
 

Questions? Reach out to our Privacy Officer at info@proactive-resolutions.com.

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What Information We Collect and Why

When You Contact Us or Book a Meeting: When you use our contact forms or book a meeting, we collect your name, email address, phone number, company name, and any other details you provide. We use this information to:

• Respond to your inquiries

• Schedule and manage meeting appointments

• Maintain client relationship records

• Follow up on business opportunities

 

When You Visit Our Website: Like most websites, we collect technical data (like your IP address) and use cookies to ensure our site functions properly, improve your experience, provide security, and optimize our website's search performance.

 

We do not sell your personal data to third parties.

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Technology Partners and Service Providers

Website Platform: Our website is hosted by Wix.com Ltd (Israel). When you submit contact forms, your information is stored on Wix servers and accessed by our team for business follow-up purposes.

Meeting Scheduling: Meeting bookings integrate with our Microsoft Enterprise accounts for calendar management.

 

These service providers are contractually required to protect your data according to international privacy standards.

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Data Security, Retention, and International Transfers

Security: We protect your data using encryption (AES-256), secure data transmission (HTTPS), and access controls. Our website platform maintains industry-standard security certifications including ISO 27001 and SOC 2.

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Retention: We keep your information only as long as needed for business purposes:

• Contact form data: Retained for active business relationship management and subject to quarterly cleanup reviews

• Meeting information: Retained for the duration of our business relationship

• Website analytics: Aggregated data retained for site optimization

 

International Transfers: Your data may be processed in Israel (Wix), United States (Microsoft), and Canada/USA/Australia (our offices). We use contractual protections including Standard Contractual Clauses to safeguard your data across all locations.

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Your Privacy Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Object to certain processing

• California residents have additional CCPA rights, including the right to know what personal information is collected and to opt-out of any "sale" of personal information

 

To exercise these rights, email us at info@proactive-resolutions.com. Data deletion requests may take up to 30 days as we manually remove information from our systems.

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Contact Form Processing

When you contact us:

1. Your information is submitted through our Wix-hosted contact form

2. Data is stored securely on Wix servers (Israel)

3. Our team accesses this information to respond to your inquiry

4. Meeting requests integrate with Microsoft calendars as needed

5. We review and clean up old data quarterly to maintain data minimization

 

Cookie and Analytics Information

Our website uses cookies and similar technologies to:

• Ensure the website functions properly

• Remember your preferences during your visit

• Provide security features

• Analyze website performance and optimize user experience

• Support search engine optimization

 

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

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Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. Changes will be posted here with an updated date. Continued use of our website after changes indicates your acceptance of the updated policy.
 

Last Updated: September 12, 2025