OUR SERVICES
Don't smooth it over. Sort it out.
Whether you're looking to prevent conflict, address a live issue, or learn from a past incident, our three practice areas are designed to fit the complex needs of your workplace.
Not sure yet?
"Know what you're solving for before you solve it."
Psychological Safety Assessment
A structured organizational assessment for leaders who know something's wrong but aren't sure what's driving it, what they're missing, or how to build support for whatever they decide to do next.
BEST FOR
Leaders who know something's wrong, but not what's driving it, or how to build buy-in for a response
FORMAT
Structured Workgroup Assessment
OUTCOME
A clear picture of how people perceive the workplace, with recommendations for what to do about it
01
"Let conflict be the catalyst."
Conflict Resolution
How leaders respond to conflict shapes productivity and psychological safety. Our approach is based on restorative justice principles; we focus on supporting affected parties, strengthening key relationships, and turning workplace conflict into an opportunity for learning and cooperation rather than escalation.
BEST FOR
Active, live team conflict
FORMAT
Facilitated dialogue and restorative conferencing, including post-investigation restoration
OUTCOME
A documented process, from intake to resolution
STAT
8:1 ROI
02
"Safety isn't optional."
Violence Risk
When a credible threat or risk of violence emerges, you shouldn't have to choose between moving fast and getting it right. We bring evidence-based assessment and swift, defensible decision-making together, so you meet your statutory obligation to provide a safe workplace without cutting corners to do it.
BEST FOR
Workplace violence risk or safety concerns requiring a statutory response
FORMAT
Threat assessment and violence risk assessment, using Structured Professional Judgment (SPJ) methodology
OUTCOME
A structured risk assessment and clear, documented decisions to support your obligations under workplace safety law
03
"Don't smooth it over. Sort it out."
Skills Building
We design tailored training to tackle micro-aggressions, bullying, harassment, discrimination, and, in severe cases, threats and violence. Our evidence-based programs equip every level of your organization with the day-to-day skills to manage difficult behaviour before it becomes a formal case.
BEST FOR
Preventing conflict before it escalates
FORMAT
Tailored sessions that deploy our STRAIGHT TALK®, Conflict Ladder®, Coaching Conversation™, 3-Step Response, and other frameworks
OUTCOME
Training delivered, building real skills for hard conversations
HOW IT WORKS
Three steps, no guesswork.
Most engagements move through the same arc, whether it's about two colleagues or a whole department.
Three steps, no guesswork.
Most engagements move through the same arc, whether it's two colleagues or a whole department.
1
Book a call
A confidential 30-minute conversation with a senior practitioner to understand what's happening and who's affected.
2
Assessment
We talk through what's happening, review who's involved, and identify the right path forward: conflict resolution, case management, or training, or some combination.
3
Tailored Engagement
A scoped plan with clear timelines and defined deliverables, whether that means conflict resolution, case management, or training, and a clear picture of what success looks like.