De-escalation Training
This interactive training gives your staff a simple framework to assess and respond to threatening situations, using de-escalation techniques to maintain a safe and respectful workplace.
How do you keep employees safe while also maintaining an open and service-driven culture?
When staff are faced with incivility or threatening situations, they need a clear framework to de-escalate tension and avoid safety risks without compromising service quality.
Our Workplace De-escalation Training provides that framework. This interactive session equips your staff with the skills to assess and respond to challenging behaviours confidently. Using scenario-based exercises from your own workplace, we teach employees how to recognize early warning signs and apply a range of de-escalation techniques to contain situations before they escalate.
The training is delivered in two parts. First, employees complete pre-work with short videos and quizzes to understand the types and causes of workplace violence. The live session then focuses on group exercises, helping staff assess risk levels as a situation evolves and apply appropriate response strategies using our Risk and Response Matrix.
KEY BENEFITS
Recognize the early warning signs of workplace violence.
Assess the level of threat as an incident is occurring.
Identify and apply a range of practical de-escalation techniques.
Develop communication skills for reporting concerns and incidents.
Apply a simple, robust decision-making framework to real-world scenarios.
Ensure staff are aware of and can apply relevant workplace policies.
TARGET AUDIENCE
This training is ideal for all employees, especially frontline workers who interact with the public or internal clients. It equips staff with practical skills to identify warning signs, de-escalate situations, and report incidents effectively, directly supporting the organization's goal of building a robust and policy-aware violence prevention culture. We have delivered these sessions for Fortune 500s, healthcare staff, local and regional governments, universities, and other workplaces.